Jose Heroys


Shipping & Returns


Shipping Information

All items are wrapped in tissue paper tied with ribbon and packaged in a sturdy cardboard box. 

Dispatch

Items in stock will be shipped out within 48 hours of purchase. I'll notify you to let you know when your order has been dispatched and will send you a tracking code.

For other pieces, I'll contact you to let you know when your order will be ready, but is usually within 1-2 weeks of ordering.  If your order is urgent please contact me to check that I can make your deadline. I do get busy at certain times of year so some orders may take longer than expected at busy times of the year (e.g. Christmas).

UK shipping

Standard shipping is by Royal Mail 'Signed For' First Class post and delivery is usually within 1-2 business days of dispatch.

International shipping

International shipping is by the tracked and insured service, Royal Mail International Tracked and Signed post. Orders to Europe usually take 3-5 working days, those to the USA and Canada usually take 5-7 working days. 

For International orders, the buyer is responsible for any custom import fees and taxes into their country.

 

Easy Returns & Exchanges

If you are not completely happy with your order, you can return it to me in an unused condition and in its original packaging, for a full refund. Please contact me within 14 days of receiving your package and I will do my best to resolve the problem quickly.

You will need to cover the cost of the return postage and you should get a proof of posting certificate. Special commissions are generally not refundable unless the item is faulty.