Jose Heroys


Shipping & Returns


Shipping Information

Standard shipping costs per order are as follows:

UK - First Class Signed For £4.45
UK - Special delivery £8.30
Europe - Tracked and Signed £10.55
USA & Canada - Tracked and Signed £12.50
Brazil - Tracked and Signed £15.00
Austarlia - Tracked and Signed £12.90

All birds and artwork are nestled in tissue paper and packaged in 100% recycled cardboard boxes. I use re-cyclable or sustainable packaging wherever possible.

Dispatch

‘In-stock’ items: usually shipped out within 1 week of ordering. You’ll receive a message to let you know when your order has been dispatched.

‘Handmade to order’ items: the listing shows the lead time required to make your order. 

If your need is urgent, please contact me to check that I can make your deadline. I do get busy at certain times of year so some orders may take longer than expected at busy times of the year (e.g. Christmas).

Standard UK shipping

First Class Signed For delivery is usually within 1-2 business days.
Special delivery is guaranteed next day.

International Tracked and Signed shipping

Delivery to Europe is usually 3-5 working days.
To the USA and Canada is usually 5-7 working days. 

For International orders, the buyer is responsible for any custom import fees and taxes into their country.

Courier shipping

I am happy to organise shipping by courier if required. Just drop me an email.

 

Easy Returns & Exchanges

If you are not completely happy with your order, you can return it to me in an unused condition and in its original packaging, for a full refund. Please contact me within 14 days of receiving your package and I will do my best to resolve the problem quickly.

You will need to cover the cost of the return postage and you should get a proof of posting certificate. Special commissions are generally not refundable unless the item is faulty.