Shipping & Returns

Shipping Information

Standard shipping costs per order are as follows:

UK - Tracked 24 £ 4.70
Europe - Courier (3-5 working days) £12.50
USA - Courier (5-7 working days) £23.50
Canada & Brazil - Courier (5-7 working) £23.00
South Africa Courier (5-7 working days) £19.60
Australia - Tracked and Signed £14.00

All birds and artwork are nestled in tissue paper and packaged in 100% recycled or recyclable cardboard boxes. I use recyclable or sustainable packaging wherever possible. Where bubble wrap is used, this is reused from other packaging.

Dispatch

Birds are usually dispatched within a few days of ordering.

If your need is urgent, please contact me to check that I can make your deadline. I do get busy at certain times of year so some orders may take longer than expected (e.g. Christmas).

Standard UK shipping

Tracked 24 delivery is usually within 1-2 business days.

Easy Returns & Exchanges

If you are not completely happy with your order, you can return it to me in an unused condition and in its original packaging, for a full, no quibble refund.

Please contact me within 14 days of receiving your package and I’ll let you know how to return it. You will need to cover the cost of the return postage and you should get a proof of posting certificate.

Special commissions are generally not refundable unless the item is faulty, but if you aren’t completely happy please get in touch and we can work out a solution.

International Tracked shipping

Due to ongoing issues with Royal Mail International deliveries, international orders are currently being shipped by courier.

Delivery to Europe is usually 3-5 working days.
To the USA and Canada is usually 5-7 working days. 

If ordering from outside the UK

Please be aware your country may charge you import fees or duty which you will need to pay before taking delivery of your item.

Buyers are responsible for any customs fees or import charges that may apply.

Buyers from the EU please note that additional charges of up to 20% may be levied by your country.

Other destinations

If your country isn’t listed, I may be able to arrange shipping. Just drop me an email.